About Loic

Technical depth with an operator's discipline.

Loic is a senior technical operator focused on reliable systems, responsive support and documentation that helps teams work consistently. His experience spans cloud productivity platforms, endpoint administration, incident management and multi-campus user support.

Professional profile

Systems that remain useful after implementation

Senior IT Engineer with 9+ years of systems administration across Google Workspace, Microsoft 365, Slack, Notion, DocuSign and SaaS IT business applications. Resolved 40+ weekly incidents for 3500+ users, improving resolution time by 20% and reducing repeat incidents by 15-25%. Applies ITIL/ITSM practices to strengthen security, reliability and technical documentation.

Grande Prairie, Alberta, Canada

Languages

EnglishNative or bilingual proficiency

FrenchNative or bilingual proficiency

GermanLimited working proficiency

Career path

A chronological view of Loic's IT experience

Nov 2019-Apr 2024

Senior IT Specialist

KIU University

Delaware, USA / London, UK / Nairobi, Kenya

Resolved 40+ weekly incidents for 3500+ users within SLAs.
Applied ITIL Incident Management across multiple campuses.
Strengthened SOPs and technical documentation to lower repeat tickets.
Delivered phone and in-person support with high customer satisfaction.

May 2020-Apr 2021

IT Specialist

Afrikspark

Yaounde, Cameroon

Optimized incident management for critical systems and coordinated tier I service desk support, improving average response times by 25% through ITIL/ITSM.
Enhanced daily backup and restore operations and reduced recovery time for priority services.
Streamlined technical procedures and SOP documentation to improve cross-team consistency.

Jun 2021-Jul 2021

Junior IT Specialist

Radio Temeni Siantou

Yaounde, Cameroon

Provided front-line support for Windows, VPN and SaaS platforms, restoring access for 500+ end users monthly.
Improved average incident resolution time by 20% using ticket systems and ITIL practices.
Reduced repeat incidents by 15% through user guides.
Created instructional videos that reduced repetitive help desk inquiries by 25%.

Aug 2024-Present

IT Analyst

SECURE

Grande Prairie, Canada

Administers Google Workspace and IT applications for 80+ users within SLAs.
Supports Windows Desktop, Microsoft 365 and endpoint administration.
Analyzes ticket trends and updates documentation to reduce recurring requests.
Aligns classroom and video-conferencing systems with security standards.
Uses bilingual French/English communication to improve first-contact resolution.
Supports backup and restore procedures.

ITIL / ITSM

Incident practices applied to response, documentation and continuous improvement.

Bilingual support

French and English communication used across technical and user-facing work.

Reliable delivery

Security, backup, restore and platform administration across varied environments.

Available for a conversation

Let's strengthen the systems your team relies on.

Get in touch