Engineer. Administrator. Support Specialist.
Loic Ndonzo
I administer modern cloud and workplace systems, manage IT services, and provide dependable user support.
Senior IT Engineer | Microsoft 365 and Azure Solutions
Profile
Reliable operations. Clear outcomes.
Senior IT Engineer with 9+ years of systems administration across Google Workspace, Microsoft 365, Slack, Notion, DocuSign and SaaS IT business applications. Resolved 40+ weekly incidents for 3500+ users, improving resolution time by 20% and reducing repeat incidents by 15-25%. Applies ITIL/ITSM practices to strengthen security, reliability and technical documentation.
Career path
Support experience across teams and regions
From service desk operations in Yaounde to multi-campus support and current IT analysis in Grande Prairie.
Capabilities
Seven connected areas of technical practice
Systems Administration & SaaS Platforms
Systems administration 路 SaaS platforms 路 IT business applications 路 Google Workspace 路 Slack
IT Service Management & Incident Support
ITSM 路 ITIL/ITSM 路 ITIL Incident Management 路 Ticket-based support 路 Ticket management systems
Automation, Scripting & Integrations
Automation 路 Orchestration 路 Workato 路 AI-assisted workflows 路 APIs
Certifications & learning
Evidence-backed professional development.
Twenty-one verified StormWind Studios course completions, including eight Google Workspace courses, one KodeKloud course completion, four Kesmonds credentials and one leadership participation certificate across collaboration, cloud platforms, security, automation, AI, data, audit and business strategy.
Review certificationsSelected work
Projects grounded in implementation
A selection of product work, LinkedIn projects and career initiatives, with outcomes included only where verified.
Wedding Planning OS
Wedding Planning OS grew from a recurring operational problem: couples coordinating high-stakes planning across disconnected browser tabs, spreadsheets, chats and personal notes. It is designed as an operating platform for the full wedding lifecycle, giving couples, vendors and guests role-specific access to the tools they need.
Believest Bookstore
Believest Bookstore extends the Believest learning journey from course-based learning into source-material discovery and ownership. It is designed to connect catalog titles with related learning experiences inside the same tenant workspace, making book discovery, purchase and course progression one continuous journey.
High-Impact Hybrid Collaboration Suite: End-to-End A/V Implementation
Designed and deployed a professional meeting-room A/V ecosystem for one-touch Microsoft Teams joining, with a focus on audio calibration, calendar integration and low-latency collaboration.
Available for a conversation