Collaboration service reliability
MS-740: Troubleshooting Microsoft Teams
Documents focused troubleshooting learning across Teams voice, federation, meetings, live events, messaging, files, clients, devices and service issues.
- Issuer
- StormWind Studios
- Awarded
- Mar 4, 2026
- Evidence
- Course completion
- Status
- Verified PDF
Credential interpretation
What this completion establishes
The attached document verifies that Loic Ndonzo completed this StormWind Studios course on Mar 4, 2026. It does not provide an assessment score, credential ID, expiry date or Microsoft-issued certification status.
Evidence type
Course completion
Syllabus verification
Exact public StormWind Studios syllabus available
- Instructor
- Joshua Hall
- Duration
- 3 hours
- Level
- Beginner
Verified course scope
Module details below are included only when supported by the exact current StormWind course page or by the wording of the supplied certificate.
- 01Troubleshooting methodology, network requirements, PowerShell scripts and log selection
- 02Voice, call quality, queues, auto attendants, phone features, PSTN and emergency calling
- 03Federation, clients, devices, apps, channels, files, messaging, meetings and calendar integration
CTO lens
Relevance to an enterprise operating model
These are leadership-level relevance statements, not claims that the course alone produced a business outcome.
Service resilience
Structured troubleshooting is relevant to restoring collaboration services predictably under operational pressure.
Diagnostic depth
The syllabus crosses network, client, voice, identity, meeting and integration fault domains.
Incident quality
Logs, methodology and service-specific diagnosis support stronger escalation and knowledge capture.
Experience connection
Where this learning aligns with Loic's portfolio
These connections reference independently documented experience and skills. They are not attributed as outcomes of the course.
ITIL Incident Management and ticket-based support
Microsoft 365, video-conferencing and hybrid meeting-room support
40+ weekly incidents resolved for 3500+ users within SLAs
Related learning
Continue through the credential portfolio
Available for a conversation